HubSpot Support & Training
HUBSPOT SUPPORT AND TRAINING WHEN THERE IS NOBODY TO ASK
Your portal works, mostly. When a workflow breaks or a report stops making sense, the answer sits with whoever has time and a HubSpot login. Support gives your team someone senior to ask. Training means they stop needing to ask the same question twice.
We are a certified Platinum HubSpot partner
CAMBRIDGE SPARK | TOM PHILLIPS
CHIEF OPERATING OFFICER
“Digital Litmus helped us build the HubSpot foundations we needed to scale. We can now trust our pipeline data, our sales team is more effective, and marketing and sales are finally working in sync. We're ready to accelerate the next stage of our growth journey."
SIGNS YOU NEED HUBSPOT SUPPORT
One person is the HubSpot person
They did not ask for the job. It arrived because they were the one who worked out how workflows worked. Now every request queues behind their actual role, and when they are off, nothing in the portal changes at all.
Nobody trusts the reports enough to use them
The dashboards exist. People still export to a spreadsheet before a board meeting, because something in the numbers looked wrong once and nobody had time to find out why. The reporting is not broken so much as unowned.
Your team works around HubSpot, not through it
Deals get updated at the end of the week from memory. Notes live in inboxes. The team is not being difficult, they were shown the buttons once and never shown the process, so they built one that works for them instead.
HOW SUPPORT AND TRAINING WORKS
.png)
Individual and group training
One to one coaching for whoever owns the portal, and separate sessions for sales, marketing and service, because each team uses HubSpot for a different job. Always in your portal, on your records, never a demo account.
.png)
Ongoing support through Managed RevOps
Support and training are delivered as part of Managed RevOps, not sold by the hour. Raise a ticket and it reaches people who already know your portal. Fixes, changes and questions in one place, picked up quickly, with a record of what changed.
.png)
Train the trainer
We train your admin to train everyone else. They learn the process and how to teach it, so new starters get onboarded properly without waiting for us and the knowledge stays in the business.
HOW WE WORK
Diagnose
We look at your portal and your team before we agree anything. What breaks repeatedly, who is carrying it, and which of those problems is a training problem rather than a build problem. Requests go into one backlog rather than arriving as favours.
Design
We size each item and agree with you what gets done first. You see what everything costs in points before any work starts, so support never becomes an open-ended invoice and training is scheduled rather than squeezed in.
Build
Fixes, changes and sessions get delivered from the agreed backlog by people who already know your portal. Every change is recorded, so the reason a workflow works the way it does is written down rather than remembered.
Grow
A fix nobody uses is not finished. We train the people affected on what changed and why, then review quarterly, so the same question does not come back and your team needs us for less over time.
WHY CHOOSE DIGITAL LITMUS FOR HUBSPOT SUPPORT & TRAINING
Accredited, not self-appointed
HubSpot Platinum Partner, Onboarding Accredited, and building on the platform since 2015. Not a freelancer with a certification, and not a marketing agency that added support to the list.
The same people every time
You work with a team who know your portal, so nobody has to explain the history of a workflow before it gets fixed. Support from strangers costs you the handover on every single ticket.
We fix the cause, not the ticket
Most support closes the ticket and moves on. We look at why it happened, because the same question arriving three times is usually a design problem or a training gap, not bad luck.
Training in your portal, not a course
HubSpot Academy teaches you HubSpot. We teach your team your process, in your portal, on your records. That is the gap between knowing what a workflow is and knowing how yours is meant to run.
Sized before it starts
Everything is sized in points and agreed before any work begins, so you decide what is worth doing. No hourly billing and no invoice you could not have predicted.
Clients who stay
We have retained clients for years, not projects. Support and training only work if the people doing it are still there next year, so our commercial model depends on yours still running well in year three.
SUPPORTING EDUCATION GROUP | Anthony Lee
Group CMO
“Digital Litmus have been integral in upgrading all SEG businesses onto the same, superior marketing automation platform. Taking advantage of HubSpot's automation workflows with the ongoing training and support of DL, we are beginning to optimise and personalise a number of critical customer journeys. More importantly, we are already seeing this translate into increased MQLs".
TALK TO US ABOUT HUBSPOT SUPPORT AND TRAINING
Tell us what is not working and we will tell you what it would take. That includes saying so when the answer is a training session rather than a retainer, or when HubSpot's own support covers it.
On the call we will:
- Understand what breaks, and who is currently carrying it
- Separate the build problems from the training gaps
- Show you what support and training would cover first
- Agree whether there is a case for working together
